Frozen Pipes & Drains

At the moment we are no longer offering any waterline dethawing service due to city and insurance demands.

The method of dethawing a pipe is by adding electricity to the water line which causes a risk of fire in the walls. This procedure is no longer recommended by the city and by our insurance company.

The only advise we provide our customers is to increase the heating in there home and try to localize the area which caused the waterline to freeze and add a heat within that area.

After the waterline unfreezes, if you notice water leaks please contact us to schedule an appointment to fix the leakage at 514-316-1043.

Please read below for tips to help with frozen waterlines.

Is it cold out and suddenly you have no more running water? Are your drains blocked? You might be faced with a frozen pipe or drain. When water freezes in a pipe, if it expands enough to block the water from flowing.

If You Suspect a Frozen Pipe

If you open a faucet and no water comes out, don't take any chances. Call 5 Star Drain at 514-316-1043 and speak with a certified technician. If a water pipe bursts, turn off the water at the main shut-off valve (usually at the water meter or where the main line enters the house); leave the faucet(s) open until repairs are completed. Don't try to thaw a frozen pipe with an open flame; as this will damage the pipe and may even start a building fire. You might be able to thaw a pipe with a hand-held hair dryer. Slowly apply heat, starting close to the faucet end of the pipe, with the faucet open. Work toward the coldest section. Don't use electrical appliances while standing in water; you could get electrocuted.

Click here For information about Frozen Pipe and Drain Prevention.